About Us

About Us

Learn more about Pinnacle HR and our team below

Meet The Team

50 years combined experience

About Us

About Us

At Pinnacle HR, we’ve been helping businesses thrive for more than three decades. We began as a not-for-profit, and while we transitioned to a company structure in 2017, our founding values remain unchanged: quality service, affordable solutions, and a genuine commitment to the people we work with.

What makes us different? We don’t just deliver HR support – we build lasting relationships. We take the time to understand your business, your challenges, and your goals. When you work with Pinnacle HR, you’re not just hiring a consultant – you’re gaining a partner who’s invested in your success.

We support small to medium-sized businesses without internal HR teams, but we’re also a trusted resource for inhouse HR professionals who need backup, fresh insights, or just someone to bounce ideas off.

We keep our pricing competitive, our services personal, and our advice practical. Whether you’re navigating complex IR issues, building a safer workplace, or strengthening your leadership team, we’re here to make HR feel less like a headache and more like a strategic advantage.

Explore our full range of services or reach out for a confidential chat. No jargon. No pressure. Just real people, ready to help!

Our role is to work with the employer to identify key issues that need to be addressed; examine the practices related to these issues; make recommendations; and assist in implementing those recommendations.

Our Team

Michelle Welton

Michelle Welton

Director / Consultant

Meet Michelle, our seasoned HR Director and Consultant at Pinnacle HR! With over 20 years in the industry, and 2 years of driving impact with Pinnacle, she brings unmatched expertise in people strategy, leadership, and workplace transformation.
From navigating complex employee relations to shaping high-performing cultures, Michelle has seen and solved it all. Her approach is grounded, strategic, and always people-first.

Aileen Robertson

Aileen Robertson

Consultant

Meet Aileen, our highly experienced Consultant who’s been part of the Pinnacle HR family for 30 years! With deep expertise across HR, from compliance and policy to strategy and leadership, she’s the go-to for practical, trusted advice.
Whether she’s solving complex workplace challenges or mentoring future HR leaders, Aileen brings wisdom, warmth, and a steady hand to everything she does.

Cassie Gibbons

Cassie Gibbons

Consultant

Meet Cassie, our HR powerhouse at Pinnacle HR! With a background in Psychology and Human Resources, she brings sharp insight and real-world experience across performance, employee relations, compliance, and more.
Cassie’s all about building positive workplace cultures, solving tricky people challenges, and making HR feel human again. She is here to support you with tailored advice and a whole lot of know-how.

Our Mission, Vision and Values

We live our mission, vision, and values every day – through our actions, decisions, and the way we support each other and our clients.

Mission

Our Mission is to empower organisations by delivering strategic HR solutions that enhance workforce performance, foster inclusive cultures, and unlock the full potential of their people.

Vision

Our Vision is to be the most trusted HR partner for progressive organisations, shaping the future of work through innovation, integrity, and people-first strategies.

Values

Partner: We work alongside you as trusted advisers who understand your business and goals.

Human-Centred: We prioritise your people, fairness and wellbeing in every decision and recommendation.

Reliable: You can count on use to be consistent, responsive and dependable every step of the way.

Sustainability Commitment

At Pinnacle HR, we believe that responsible business is sustainable business. We’re committed to reducing our environmental impact and contributing positively to the communities we serve. Our approach to sustainability is grounded in both environmental responsibility and social impact.

Environmental Responsibility

We take practical steps to reduce our footprint and operate more sustainably:

  • Minimise travel by prioritising virtual meetings and offsetting unavoidable emissions
  • Embrace energy-efficient practices in our workspaces
  • Support remote work to reduce commuting and office energy use
  • Introduce recycling and green waste systems in our office

Social Responsibility

We’re equally committed to supporting people and communities:

  • Partner with local and ethical vendors to promote fair labour and community development
  • Foster employee wellbeing through flexible work, mental health support, and fair, transparent pay
  • Give back through volunteering and community initiatives

DE&I Statement

At Pinnacle HR, we may be a small team, but our commitment to diversity, equity and inclusion is big. We believe that creating equitable, inclusive workplaces starts with living those values ourselves.

That’s why we’re proud to be We’re Equal members through Equal Opportunity SA. A program that aligns perfectly with our belief that inclusion isn’t just good practice, it’s the heart of good people management.

Our team brings together different backgrounds, experiences, and perspectives, and we see that as one of our greatest strengths. It helps us connect with clients more meaningfully and offer solutions that reflect the real-world diversity of today’s workforce.

Equal Opportunity